| Audio Tapes and CDs |
| Books by John R. Lee, M.D. |
| Video Tapes |
| Medical Letter |
| About Us |
| Contact Us |
| Privacy Policy |
| Research Request |
| Security Policy |
| [View Cart] |
|
|
Shipping and Returns
|
Shipping: Domestic Shipments: Orders are usually shipped by the next business day. All products are shipped via US Postal Service. You can select Priority shipping (which takes two to three days) or Express shipping (which takes one to two days). We do not provide guaranteed next-day shipping services. International Shipments: Orders are usually shipped by the next business day via US Postal Service Priority Mail. International customers MUST select International Shipping at the shopping cart. Customers who are requesting shipments to Canada or Mexico should select our “Canada/Mexico” rate; other international customers should select our standard International rate. Our charges cover shipping for packages up to four pounds. If a shipment exceeds four pounds, we may email the customer and ask if they want to pay the additional shipping as quoted to us, or cancel their order. Please be aware that there is a small chance that your package may be held at customs for further inspection before it is sent to you. We take every effort with our shipping practices to reduce the chance that this will occur, but it still may happen. In addition, your country may charge you duties, taxes, or other fees to release your package to you. We cannot tell you what how much you may have to pay. If you are concerned about these costs, please contact your country’s customs agency before purchasing our products. Returns and Refunds: If a product is damaged or defective, you may return it within 30 days of receiving it for a full refund or replacement. To request a refund or replacement, call our customer service number at (888) 575-3363 or email us at info@progesterall.com to get a return authorization from us. We reserve the right to refuse refunds or replacements for products that are returned without our pre-authorization. At our discretion, we will ask you to discard rather than return the damaged product; if we do so, we will issue your refund or mail you a replacement product immediately. Please include the original invoice with your shipment. We reserve the right to refuse refunds for products that are not sent with their invoices. Once we have received the product and confirmed that it is damaged or defective, we will send you a replacement product or provide a full refund of your purchase and shipping costs to your credit card. If You Are Dissatisfied With a Product If you are dissatisfied with a product that is not damaged or defective, you may return it to us within 30 days of receiving it for a refund. To request a refund, call our customer service number at (877) DR LEE MD (877-375-3363) or email us at info@progesterall.com to get a return authorization from us. Please include the original invoice with your shipment. We reserve the right to refuse refunds for returns that are not pre-authorized by us or for products that are not returned with their invoices. Mail the product to: Progesterall.com Once we have received the product and confirmed that it is not damaged or defective, we will refund your credit card for your purchase cost minus a 20% restocking fee. |
