Shipments to Customers in the United States (USA):
Orders are usually shipped within two business days. We ship orders weighing under 14 ounces by U.S. Postal Service First Class Mail and heavier orders by U.S. Postal Service Priority Mail. On the day that we ship your order, we will email you the tracking number for your package so that you can track its delivery status online. Our orders are shipped by EA Bargain, Inc., our fulfillment partner, from its headquarters in North Carolina.
Shipments to Customers Outside the USA (International Shipments):
Orders are usually shipped within two business days by U.S. Postal Service International Priority Mail. On the day that we ship your order, we will email you the tracking number for your package so that you can track its delivery status online. Our orders are shipped by EA Bargain, Inc., our fulfillment partner, from its headquarters in North Carolina.
International customers MUST select International Shipping at the shopping cart. Customers who are requesting shipments to Canada or Mexico should select our “Canada/Mexico” rate; all other international customers should select our “Other Countries” International rate. Our charges cover shipping for packages up to four pounds. If a shipment exceeds four pounds, we may email the customer and ask if they want to pay the additional shipping as quoted to us by the shipping service, or cancel their order.
Please be aware that there is a chance that your package may be held at customs for further inspection before it is sent to you. We take every effort with our shipping practices to reduce the chance that this will occur, but it still may happen. In addition, your country may charge you duties, taxes, or other fees to release your package to you. We cannot tell you how much you may have to pay. If you are concerned about these costs, please contact your country’s customs agency before purchasing our products.
Lost or Stolen Packages:
We ship all orders via the U.S. Postal Service (USPS). It is your responsibility to provide us with a shipping address where packages can be securely delivered by USPS or by your country's postal service without risk of theft or loss. We assume no responsibility for packages that are lost or stolen after USPS or another postal service completes delivery to the address that you provide to us. If you are concerned about the security of packages received at your mailing address, you should provide a different shipping address for your order.
Submitting a Claim for a Lost or Stolen Package
If you believe your package has been lost or stolen, you must report to us that you did not receive your package within 2 weeks of placing your order (for shipments within the USA) or 1 month of placing your order (for shipments outside the USA). Please email your report to us at email@example.com.
Once you have reported your lost package, we will determine if the package was lost before or after it was delivered to your address. If the package was lost before it was delivered to your address, we will launch an inquiry with USPS about the lost package and attempt to have it recovered and either mailed to you or returned to us. Since such inquiries take time, we reserve the right to wait up to 30 days after the start of the inquiry before we declare the package to be a complete loss. If we declare the package to be a complete loss, we will reship your order to you at no charge.
If your package was lost or stolen after it was delivered to your address, we will consider reshipping the order to you if you provide us with the following information:
Upon receiving this information, we will reply to you with our decision about whether we will reship the order. Before replying, we may ask USPS to conduct an inquiry to confirm that your package is lost. We reserve the right to wait up to 30 days after the start of the inquiry before we decide to reship the package. This time period is necessary to confirm if the package is lost. We reserve the right to refuse reshipment of an order based on our review of your request and any information gathered from USPS.
If we reship a package that was lost or stolen after it was delivered to your address, we will require you to sign for the reshipped package in order to receive it. We also reserve the right to ask you to reimburse us for our shipping expenses. Please note that we do not grant refunds on packages that were lost after being delivered to the address that you provided to us.
Returns and Refunds:
Damaged or Defective Products
If a product is damaged or defective, you may return it within 30 days of receiving it for a full refund or replacement. To request a refund or replacement, email us at firstname.lastname@example.org to get a return authorization from us. We reserve the right to refuse refunds or replacements for products that are returned without our pre-authorization. At our discretion, we will ask you to discard rather than return the damaged product; if we do so, we will issue your refund or mail you a replacement product immediately.
Please include the original invoice with your shipment. We reserve the right to refuse refunds for products that are not sent with their invoices.
Once we have received the product and confirmed that it is damaged or defective, we will send you a replacement product or provide a full refund of your purchase and shipping costs to your credit card.
If You Are Dissatisfied With a Product
If you are dissatisfied with a product that is not damaged or defective, you may return it to us within 30 days of receiving it for a refund. To request a refund, email us at email@example.com to get a return authorization from us. Please include the original invoice with your shipment. We reserve the right to refuse refunds for returns that are not pre-authorized by us or for products that are not returned with their invoices. Mail the product to:
Hormones Etc., Inc.
228 Windsor River Road, PMB 322
Windsor, CA 95492
Once we have received the product and confirmed that it is not damaged or defective, we will refund your credit card for your purchase cost minus a 20% restocking fee.